Field Service
Management Application
Do you have Field Service person visiting customers to attend to service request?
If yes, C3Field Service helps you save time and money with the Power of AI
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C3Field Service increases coordination between home office, warehouse, and field technicians, saving company time and money while speeding transactions. C3Field Service mobile app takes the manual work out of office tasks like scheduling, dispatching, and skills matching.
Features Users Love
Streamline resource scheduling, and optimize your entire service process
Attendance & Visit management
Basic features
Effectively track your service team location and their distance travelled on map, with minimum battery usage and maximum accuracy. Also ensures that your team utilize their time most productively while on the field.
Attendance management
Attendance can be marked directly on the app. Both check-in and check-out for the day will be marked with their locations and employee selfie. Other details like working hours, distance travelled is available in the respective report. We also give you option to click photo of odometer at start and end of day for you to tally with kilometres auto-calculated by the mobile app basis your visits during the day.
Work order management
Manager can create work orders for his team on daily basis. Work orders can be edited during the day or reassigned to a future date in case there is a change in plan.
Visit management
Track customer visits through the app. With detailed reports you can easily check service completion form, actual time spend at customer location and missed customers.
Stock Management
Product catalog
Detailed product specification, product stock and price list to ensure your Service team has every detail.
Stock management
Maintain stock at warehouse, employee level.
Stock transaction
Maintain stock transactions with respect to client, employee, warehouse.
Reports and analytics
Visual insights on transactions by product, employee, location and customer analytics will give you actionable analytics.
Others
Expense processing
A transparent reimbursement flow that provides relevant information for approving and rejecting a claim and lets your service team see the status of their reimbursement claims.
Import and exports
Import and export of data can be easily done using our web portal into excel, pdf and other formats.
User hierarchy and right roles
Set of rights and roles for each employee and their reporting structure accordingly.
Offline working
C3Field Service can be used irrespective whether you are connected to the Internet or not at client location. The data gets auto synced whenever network is available.
Benefits
Real time work order monitoring
Helps you view field visits of your service team and manage team’s performance. You can check the locations for your service person and their real time working on assigned work orders.
Optimum scheduling of resources
Maximize utilization of your field resources by knowing exactly his assignments for the day and progress against each work order. Optimize resource scheduling with C3Field Service AI engine.
Increased Productivity
Reduces the amount of manual entry and saves your time by providing timely reports involved in the process, which in turn improves your productivity.
Right skilled resources
Assign right resource basis work order to reduce time to repair and close a work order.
Streamline communication
No more communication gap between home office, warehouse and field staff. Full transparency of action taken by each individual.
Benefits
Real time work order monitoring
Helps you view field visits of your service team and manage team’s performance. You can check the locations for your service person and their real time working on assigned work orders.
Increased Productivity
Reduces the amount of manual entry and saves your time by providing timely reports involved in the process, which in turn improves your productivity.
Streamline communication
No more communication gap between home office, warehouse and field staff. Full transparency of action taken by each individual.
Optimum scheduling of resources
Maximize utilization of your field resources by knowing exactly his assignments for the day and progress against each work order. Optimize resource scheduling with C3Field Service AI engine.
Right skilled resources
Assign right resource basis work order to reduce time to repair and close a work order.
